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Technical Support Engineer

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About the Company

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Our client is a global payment gateway company that is listed in Euronext stock exchange and has presence in 24 countries around the world. Serving customers including Facebook, Uber, Spotify, Casper, Bonobos and L'Oreal.

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About the Role

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Providing support and instruments to customer for them to take the payment anyway throughout the world. Be a key source of knowledge of the platform and APIS and underlying web technologies. Your role also provide supports for the merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical problems and create the best possible merchant experience. Serving as a feedback loop for the organization, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel.

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  • Provide our customers all the help and instruments that they need in order for them to successfully take payments anywhere throughout the world.

  • Be a key source of knowledge on the the platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.

  • Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical problems and create the best possible merchant experience.

  • Advising merchants regarding the best implementation practices and also address specific merchants’ issues. Serving as a feedback loop for the organization, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel.

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Requirements

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  • You love to provide technical assistance to merchants and troubleshooting via phone, web-based tools and email.

  • You have affinity for or a strong interest in technical processes. You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.

  • You are creative and innovative, have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests.

  • You are able to or have a keen interest in writing scripts, SQL, PHP, python or Java code. You are a self-reliant team player, who takes personal responsibility for tasks and you enjoy working independently.

  •  You are able to integrate seamlessly with a global, multicultural team (excellent relationship skills, culturally aware, adjust your communication style to audiences)

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