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IT Manager (Data Center Services)

About the Company

Our client is a leading multi-national logistic provider from Germany which employs more than 21,500 employees worldwide and serves many Fortune 500 companies such as Apple, DELL, BMW. They provide a full end-to-end logistic service, assisting brands in managing their complex supply chains.

About the Role

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The IT Manager is responsible for service delivery and management of performance according to agreed service levels and budgets, taking into consideration of the latest technological developments and the release cycles. Other responsibilities include the effective and efficient execution of all aspects of service delivery, service level management, continual service improvement, and performance management for the specific services.
 

Your tasks:

  • Execution of service delivery & management of service performance of the specific service

  • Supports the setup and onboarding of new services and its delivery in the framework of Service Management

  • Steers and pilot’s respective sub-services, suppliers, and vendors in a technical perspective

  • Ensure that demands are factored into capacity plans for all associated systems

  • Responsible for the analysis, planning, measuring, and improvement of the availability of IT services in respect to the agreed service levels

  • Delivery of IT service demand forecast as baseline for budget planning and calculation

  • Ensure that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, the scope of work, and budget

  • Support of internal service review meetings covering performance, service improvements, quality aspects, and processes

  • Responsible for delivering excellence in all aspects of the service delivery function within an ITIL derived framework

  • Responsible for security management and execution of risk management processes of technical service operation in accordance with company frameworks

  • Conduct root cause analysis and identify & negotiate corresponding corrective and preventive actions
     

Requirements
 

  • Study to university degree level of natural sciences, computer science, business, or equivalent education.

  • Proven experience in the area of Platform Services (i.e. Data Center Operations, Cloud), ITSM, and in-depth knowledge of the processes of service management (ITIL)

  • Very good knowledge of the most common MS Office products
    (Excel, Word, PowerPoint, SharePoint, etc.)

  • Ability to manage small projects

  • Track record in Service Delivery and Service Improvement according to agreed service levels

  • Team- and result-oriented and driven by goal achievement with a strong focus on high-quality service performance

  • A very high customer and service orientation

  • Fluent business English and German both written and verbal 

  • High flexibility

  • Very good communication and presentation skills to work in a multi-cultural, multinational environment

  • Personality as well as creativity in thinking and acting, high social competencies, and assertiveness

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